order cancellation - CODEZERO


You have 14 days to cancel and return your order made with CODE ZERO on-line shop. You can do so for any reason – even if you simply changed your mind. The 14-day "cooling off" period does not apply when the goods were personalised as per your specific order.   


The "cooling off" period expires 14 days after the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day. You must unequivocally inform CODE ZERO of your decision to cancel the purchase. It is not enough to just send the goods back. You can use our MODEL WITHDRAWAL FORM but it's not mandatory. Just send us an email ( info@codezero.eu ) with all the necessary information.  

You must send the unused goods back within 14 days of informing CODE ZERO. You have to pay the costs of returning the goods. You can combine the obligation to inform us and to send back the goods, by adding a written statement with the goods that you are returning.

CODE ZERO will give you a refund within 14 days from receipt of your cancellation, but we can delay refunding you if we have not received the goods or evidence that you have returned it. This refund will include any shipping charges you paid when you made your purchase. However, CODE ZERO may charge you additional delivery costs if you specifically requested non-standard (express) delivery.

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